Kitonga Wi-Fi

1. Introduction

Kitonga ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WiFi hotspot management platform.

2. Information We Collect

We collect information that you provide directly to us, including:

Account information (name, email, phone number, business name)
Payment information (processed securely via mobile money providers)
WiFi user data (phone numbers, device information, usage data)
Router configuration and connection logs
Communications with our support team

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process payments and manage subscriptions
Send transactional messages (payment confirmations, expiry notices)
Provide customer support
Monitor and analyze usage patterns
Detect and prevent fraud or abuse

4. Data Sharing

We do not sell your personal information. We may share data with:

Payment processors (M-Pesa, Tigo Pesa, Airtel Money, Halopesa)
Cloud infrastructure providers for hosting
Analytics services to improve our platform
Law enforcement when required by law

5. Data Security

We implement industry-standard security measures including encryption, secure API connections, and regular security audits. Your data is stored in secure data centers with 24/7 monitoring.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting support.

7. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Export your data
Opt out of marketing communications

8. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: info@klikcell.com
Phone: +255 772236727
Address: Zanizbar, Tanzania